Your questions, answered
Details matter, to you and to us.
Here, we delve a little deeper into the minutia of our services, so you can be confident you’ve found the perfect partner for your needs.
If you have a question that isn’t covered here, we will be more than happy to answer it for you, personally. Please fill in the form at the bottom of the page, and we will call you back within one hour.
CHAUFFEUR SERVICE FAQs
Our Chauffeur Service FAQs cover everything you need to know for a smooth, luxurious experience. From booking details to special requests, find answers to commonly asked questions and discover how our tailored services make every journey exceptional.
A taxi ride simply gets you from point A to point B. A chauffeur service transforms this into an exceptional experience, elevating the journey to a first-class affair.
This isn’t just a car ride. It’s an immersive escape into unparalleled luxury within a state-of-the-art Mercedes-Benz limousine, where every detail is crafted to envelop you in supreme comfort, tranquility, and indulgence.
You’re not merely driven by a driver but entrusted to the care of a masterful chauffeur, meticulously trained in the Art of Luxury. With poise, discretion, and an unwavering commitment to excellence, they curate an elegant and seamless experience from the moment you step inside to the moment you arrive.
At the airport
We recognize that flights don’t always arrive as planned. That’s why your private chauffeur will patiently wait up to one hour from your flight’s scheduled landing time at no additional cost.
Should further delays occur, the chauffeur will return to base, and our dedicated service team will assist you in coordinating your onward travel upon your rescheduled arrival.
At other locations
For transfers to the airport, we carefully plan your journey to align with your flight schedule, factoring in security checks, wait times, and boarding requirements.
To ensure your travel remains seamless and on time, your chauffeur will wait up to 20 minutes at the designated pick-up location. This policy helps guarantee a smooth and secure trip to the airport.
Cancellation Policy
- Cancellations made within 24 hours of your scheduled pick-up will incur a 50% charge.
- Cancellations within 12 hours of pick-up will be charged in full.
Our policies are designed to deliver a stress-free and punctual travel experience while maintaining clarity and fairness for our valued clients.
Absolutely. Our dedicated service team will proactively check your flight details ahead of time to ensure your arrival stays on schedule and your experience with us remains smooth and efficient.
While waiting, your chauffeur will also closely track your expected arrival. If any changes arise, they will go above and beyond to ensure they are precisely where you need them, exactly when you need them.
Your chauffeur will await your arrival in the Airport Drivers’ Zone, with your name clearly displayed on a sign.
Copenhagen Airport
The Drivers’ Zone is in Terminal 3, at the exit of Customer Service – the only exit for commercial flight arrivals.
Billund Airport
The Drivers’ Zone is in the Arrivals Hall, at the exit of Customer Service – the only exit for commercial flight arrivals.
Roskilde Airport
The Drivers’ Zone is in the Arrivals Hall, at the exit of Customer Service – the only exit for commercial flight arrivals.
Sofia Airport
The drivers’ Zone is in Terminal 1 & 2, at the exit of customer service- the only two exits for commercial flight arrivals.
Our chauffeurs embody the highest standards of quality, representing both you as our valued client and us as a brand dedicated to excellence.
Much like our fleet, they exude luxury, refinement, and sophistication. To reflect this, your chauffeur will arrive impeccably dressed in a dark suit and tie, paired with a crisp white shirt and polished Oxford shoes, ensuring a professional and elegant appearance.
Our private chauffeur service is available across Denmark, Bulgaria with collections and drop-offs also available in select areas of Sweden and Germany.
For any questions or clarifications about our services near you, please call us on +359877880230
For your convenience, you can choose to pay via cash, credit card or cryptocurrency.
We accept all major cryptocurrencies, via Revolut bank, including Bitcoin, Ethereum, Cardano and Solana.
No matter which payment method you choose, we take all possible measures to ensure online payment is safe and secure. For credit card payments, if a reservation is made through our online booking system, then no credit card fee is added.
A night fee of 15% applies from 21:00 – 05:00. This will be clearly outlined in your bespoke quotation.
In case of an emergency while availing our services, please call us on +359877880230
Yes, all our chauffeurs speak English.
PRIVATE AVIATION FAQs
Our Private Aviation services are designed to offer seamless, luxury experiences from runway to destination. Below, you’ll find answers to frequently asked questions to help you better understand the tailored services we provide. Whether you need assistance with tarmac transfers, airport locations, or payment options, we’ve got you covered.
Yes, whether you’re departing or arriving, your private chauffeur can collect you or drop you off in your limousine, directly at your FBO of choice.
Yes, our chauffeurs can liaise with the airport handling company and complete security checks for your ease and convenience. They will be waiting for you at the jet ramp, ensuring a seamless transition from plane to limousine.
We offer this service at Sofia Airports.
We offer Private Aviation services at Copenhagen, Roskilde, Billund and Sofia Airports.
No, as long as we have all the required vehicle and arrival information, we can service clients travelling in jets, prop planes or helicopters.
Our service is available across Bulgaria, with collections and drop-offs also offered in select areas.
We also operate across Denmark, Copenhagen, Roskilde and Billund Airports.
For any questions or clarifications about our Private Aviation services near you, please call us on +359877880230.
For your convenience, you can choose to pay via cash, credit card or cryptocurrency.
We accept all major cryptocurrencies, via Revolut bank, including Bitcoin, Ethereum, Cardano and Solana.
No matter which payment method you choose, we take all possible measures to ensure online payment is safe and secure. For credit card payments, if a reservation is made through our online booking system, then no credit card fee is added.
Private Security Service FAQs
Our Private Security Service FAQs provide detailed answers to the most common questions about our tailored protection offerings. Explore how our expert personnel and bespoke solutions ensure your safety and peace of mind during every journey.
Yes, all our VIP personnel are fully authorised to carry firearms in Bulgaria.
Our Private Security services are available across Bulgaria and Denmark.
Your Private Security’s attire will depend on the unique requirements of the task at hand.
Security Drivers act as Private Chauffeurs who are trained in security protocols. Typically, they portray an image of luxury and sophistication, wearing a dark suit and tie, and a white shirt.
Bodyguards and VIP Security can either dress conspicuously in a dark suit and tie, or more discreetly in plain clothes, depending on what the client wants, and the assignment calls for.
Our security personnel are expertly trained, independently certified, and thoroughly vetted. Many come from military or law enforcement backgrounds.
One of the reasons our clients value our services so highly, is that we also value their privacy. As such, we do not divulge client contact information, but we can provide written references at your request.
For more information, please contact our dedicated service team on +359877880230.
You can pay with cash, credit card, or cryptocurrency, whichever is most convenient for you. We accept all major cryptocurrencies through Revolut bank, including Bitcoin, Ethereum, Cardano, and Solana.
Regardless of your payment choice, we prioritize the security of online transactions. For credit card payments made via our online booking system, no additional credit card fees apply.
Do you have more questions?
Reach out to us directly, and our team will provide personalized answers to ensure your journey is seamless and exceptional.