- Notice: Our policy of cancellations is 24 hours before the actual time/date of the reservation otherwise DL-Limousine Service shall beentitled to do ½ charge of the price and full charge if cancellation is received later than 12 hours before the time/date of the reservation!
- There is a night fee of 15% between 7.00 PM –7:00 AM
- Pick ups from Copenhagen airport: Our drivers will be waiting in terminal 3 at the exit of the Custom Service. Driver will wait with a name board. If no contact have been established later than 1 hour and driver or our booking department haven't been contacted on +45 22150120 then it will be conciderated as a NO SHOW with full charge
- Pick ups from Port of Copenhagen: Our drivers will be waiting at the dock where ship will embarke acording to informations provided by customer or the travel agency. Driver will wait with a name board.If no contact have been established later than 45 min. and our booking department haven't been contacted on tel.:+45 22150120 - then it will be conciderated as a NO SHOW with full charge!
- Pick ups from hotel: Driver will wait with a name board.If no contact have been established later than 30 min. and our booking department haven't been contacted on tel.:+45 22150120 - then it will be conciderated as a NO SHOW with full charge!
- If the unlikely should happen that the guest cannot find the driver then please contact us on +45 36462466 or +45 22150120 otherwise DL-Limousine shall be entitled to do the full charge of the transfer!
- By payment with credit card there is an additional credit card commission fee!
This policy refers to DL-Limousine app, Passenger, Driver, DL Driver and other apps, released as a part of DL-Limo Startup solution.
DL-Limo Startup is a product of Multi Brains LLC ( “Multi Brains”). Multi Brains OÜ (Multi Brains LLC) is a company incorporated and registered in Estonia with registration address in Kaubamaja 6-13, 10143 Tallinn. Multi Brains is committed to protecting and respecting the user’s privacy.
By using Multi Brains’ services or registering, downloading information or entering the Site, the Apps, Dispatch Panel and/or Company panel you consent to the processing (collecting, using, disclosing, retaining or disposing of personal data) of your information under the terms of this policy. The information Multi Brains holds about you can be held on computer and/or paper files.
1. INFORMATION MULTI BRAINS MAY COLLECT FROM YOU
Multi Brains may collect and process data about you relating to:
the provision of services or online content in order to deal with your requests and enquiries. This includes data provided at the time of subscribing to any services Multi Brains offers, downloading data posted on the Site, the Apps, Dispatch Panel and/or Company panel, posting material or requesting further services;
data in connection with or participation in any promotions or competitions sponsored, promoted or offered by us and/or any third party and any data provided to us by way of feedback, profile forms or site issues;
your contacting us, for example by email, post or telephone, in which case Multi Brains may keep a record of that correspondence to respond to your enquiries and improve its services. Thereafter, Multi Brains may use your email address to contact you about its services;
other information from your interaction with the Site, the Apps, Dispatch Panel and/or Company panel, services, content and advertising, including computer and connection information, statistics on page views, traffic to and from the Site, ad data, IP address, standard web log information and the resources that you access, whether this is required for Multi Brains’ own purposes or otherwise.
2. IP ADDRESSES AND COOKIES
Multi Brains may collect information about your computer and/or your mobile telephone device, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to Multi Brains’ advertisers. This is statistical data about Multi Brains’ users’ browsing actions and patterns, and does not identify any individual.
For the same reason, Multi Brains may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer and/or your mobile telephone device. Cookies contain information that is transferred to your computer’s and/or mobile telephone device’s hard drive. They help us to improve the Site and to deliver a better and more personalised service. They enable us:
to estimate Multi Brains’ audience size and usage pattern;
to store information about your preferences and so allow us to customise the Site according to your individual interests;
to continually improve Multi Brains’ services;
to recognise you when you return to the Site.
3. WHERE MULTI BRAINS STORES YOUR PERSONAL DATA
Where Multi Brains has given you (or where you have chosen) a username, login or password which enables you to access certain parts of the Site, the Apps, Dispatch Panel and/or Company panel, you are responsible for keeping this information confidential. Multi Brains asks you not to share a username, login or password with anyone.
Unfortunately, the transmission of information via the internet and/or by mobile telephone applications is not completely secure. Although Multi Brains will do its best to protect your personal data, Multi Brains cannot guarantee the security of your data transmitted to the Site, the Apps, Dispatch Panel and/or Company panel; any transmission is at your own risk. Once Multi Brains has received your information, it will use strict procedures and security features to try to prevent unauthorised access.
Multi Brains restricts access to your data to individuals who need access to it in order to process it on Multi Brains’ behalf. These individuals, where employees, are bound by confidentiality agreements and will be subject to disciplinary proceedings should Multi Brains find that it has failed to meet standards in looking after your data. Multi Brains cannot accept any liability for employees or agents acting outside its normal course of business.
4. USES MADE OF THE INFORMATION
Multi Brains uses information held about you in the following ways:
to ensure that content on the Site and/or the App is presented in the most effective manner for you and for your computer and/or your mobile telephone;
to provide you with information, products or services that you request from Multi Brains or which may interest you, where you have consented to be contacted for such purposes;
to carry out Multi Brains’ obligations arising from any contracts entered into between you and Multi Brains (including but not limited to pick-up and drop-off destinations);
to allow you to participate in interactive features of Multi Brains’ service, when you choose to do so;
to contact you for your views on Multi Brains’ services and to notify you about changes or developments to Multi Brains’ service;
to improve the Site, the Apps, Dispatch Panel and/or Company panel including tailoring it to your needs;
to use GPS to identify the location of users.
Multi Brains may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and Multi Brains or they may contact you about these by email, post or telephone.If you are a new customer, and where Multi Brains permits selected third parties to use your data, Multi Brains (or any third party) will contact you by electronic means only if you have consented to this. By using the Site and/or the App you give your consent for us to provide your data to third parties and for the data you provide Multi Brains to be used for additional reasons other than those set out above. You also consent to be contacted for marketing purposes.If you do not want Multi Brains to use your data in these ways, or to pass your details on to third parties for marketing purposes, please contact Multi Brains directly by post at Multi Brains OÜ, Kaubamaja 6-13, 10143 Tallinn, Estonia or by email at email@example.com. Multi Brains will be happy to remove you from Multi Brains’ marketing list and will do so as soon as reasonably practicable after receiving your written request, along with two forms of photographic identification so that Multi Brains can verify your identity.
5. DISCLOSURE OF YOUR INFORMATION
Multi Brains may disclose your personal information to any member of Multi Brains’ group, which means Multi Brains’ ultimate holding company and its subsidiaries. Multi Brains may also use your information to send you offers and news about Multi Brains’ services or those of other carefully selected companies which Multi Brains thinks may be of interest to you. Multi Brains may contact you by post, email, telephone or fax for these purposes.
Multi Brains may also pass your information on to any successor or potential successor in title to the business and suppliers that process data on Multi Brains’ behalf both in the Estonia and abroad. Multi Brains may also use and disclose information in aggregate (so that no individual customers are identified) for marketing and strategic purposes.
6. YOUR RIGHTS
You have the right to request that Multi Brains does not process your personal data for marketing purposes. You can exercise your right to prevent such processing by contacting Multi Brains directly by post at Multi Brains OÜ, Kaubamaja 6-13, 10143 Tallinn, Estonia or by email at firstname.lastname@example.org.
You also have the right to ask Multi Brains to amend any data it holds about you if it is inaccurate or misleading as to any matter of fact. Multi Brains also asks that you provide it with two forms of photographic identification so that Multi Brains can verify your identity. Any request to amend Multi Brains’s records should be in writing and addressed to it by post at Multi Brains OÜ, Kaubamaja 6-13, 10143 Tallinn, Estonia or by email at email@example.com.
7. ACCESS TO INFORMATION
The Data Protection Directive – Directive 95/46/EC (the “Directive”) gives you the right to access information held about you. Your right of access can be exercised in accordance with the Directive. Any access request may be subject to a fee of EUR50.00 to meet Multi Brains’ costs in providing you with details of the information it holds about you. Multi Brains also asks that you provide it with two forms of photographic identification so that it can verify your identity. Any request should be in writing and addressed to Multi Brains by post at Multi Brains OÜ, Kaubamaja 6-13, 10143 Tallinn, Estonia or by email at firstname.lastname@example.org. Multi Brains will use reasonable efforts to supply, correct or delete personal information about you on its files. Multi Brains shall endeavour to respond as soon as practicably possible within the statutory period of 40 days from receipt of the request and fee.
Date of most recent update: 13/12/2013